Frequently asked questions and answersi
You have questions or concerns? We invite you to read the frequently asked questions. At this point, we will present the most sought after by our users’ information on how to use Dworzec Online.
If the ticket was bought without registration or login to your account, go to the sub-return ticket return ticket without an account and then enter the e-mail address specified in the order, the number of the return ticket and the course number. Confirm and follow the instructions
A detailed description of the returns available here
Ticket refunds can be made at the latest 10 minutes before the scheduled departure of the bus from the stop beginning.
Returns promotional fares are loaded fee of 10% of the promotion (physically paid) ticket.
a. registration Dworzec Online system (an account)
b. purchase tickets through the registered user account
c. purchase tickets for bus courses PKS POLONUS
rebook operations made on the account.
In other cases, to change the time or date of departure must first return ticket and then purchase the appropriate ticket.
How to do it?
1. Log in to your account, from which the ticket has been purchased
2. Find the order of ticket you want to rebook
3.Click "change date" to rebook single ticket or change the "date of departure of the entire order" to change the departure date for all tickets.
4.Continue to follow the instructions.
5. Rebooking tickets will be shown in the new order.
Detailed instructions rebook ticket available here>>>
see guide the use of statutory discounts >>>
To check the standards of travel just use the search engine calls and check with each course icon, which is shown when you hover will show a hint of what the icon means:
You can also enter the course details by clicking the "more information about the course."".
Reservation must be picked up no later than 24 hours before departure (in the case of courses PKS POLONUS should pick up a booking for 48 hours before departure). Receive the reserved ticket is possible over the counter at the Warszawa Zachodnia Bus Station
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