Complaints and returns

Procedures for complaints and returns of tickets:

How to submit complain?

Complaints
In the event that the Customer irregularities, please send a complaint to the address reklamacje@dworzeconline.pl.

The complaint must include:
1. Name and surname of the person lodging the complaint
2. Contact details (address, phone, e-mail)
3.Justification of complaints
4. The list of attached documents (optional)

Reklamacje będą rozpatrywane w terminie 14 dni od dnia wpłynięcia reklamacji

Execution of the return ticket through the user account

Return of tickets purchased by logging into your account

Step 1


Log in to your user account from which you purchased the ticket.

In the "My Account" click on the order number, in which the ticket is located, that you want to return.

Wejdź w Moje konto kliknij w numer zamówienia

Step 2


Select a ticket in the order you want to return and follow the action "Return with the fee".

wykonaj akcję Zwrot z opłatą

Step 3


Confirm execution of refund minus a handling fee of 10%..

Potwierdzenie wykonania zwrotu

Step 4


You will be notified that the ticket was returned. From that moment the ticket was canceled.

The money will come back automatically to your account within 2-3 business days.

Bilet zostaje zwrócony

Warning:


Ticket refunds are possible for 10 minutes before the departure from the bus stop with the initial course. At the time when the bus of given course is already on the road, refunds of tickets are not possible.

Execution of the return ticket purchased without the user account/registration

zwroty biletów kupionych bez logowania /zakładania konta

Step 1


if the ticket was bought without creating an account/logging in - you go to subpage of ticket return
zwrotu biletów

Zwrot biletu bez posiadania konta użytkownika

Step 2


Rewrite from the PDF ticket received through an email: ticket number, course number, and enter the e-mail, which was given in the order and click send.

podanie numeru biletu, numeru kursu, a także adresu e-mail

Step 3


Correctly filled form will show information about sending an e-mail with a link, confirming request reimbursement of the ticket.
Mail is sent to the address specified while purchasing the ticket.

poprawne wypełnienie formularza zwrotu

Step 4


Click on the link you received in the mail and confirm the request to return the purchased ticket.

poprawny zwrot biletu

Step 5


Proper execution of the return procedure will be confirmed with the information on the screen. In addition, information of this refund will come in e-mail.

The money will come back automatically to your account within 2-3 business days.

poprawna procedura zwrotu

Warning:


Ticket refunds are possible in 10 minutes before the departure of the bus from station with the initial course. At the time when the bus of given course is already on the road, tickets are not refundable.

Strefa obsługi pasażera Refunds tickets
Zwrot biletu bez konta